Changes in the Wallet app seamlessly sync with our secure server, enabling effortless data retrieval on a new device. To confirm the accuracy of your synced data on our servers, please double-check its availability on our Web App, as it consistently mirrors the server's content.
Wallet's Back up of your data
While Wallet's servers are routinely backed up to protect against system-wide issues, these backups cannot be used to restore data that you have personally deleted, such as records or accounts. Once you delete data from your Wallet account, it is permanently gone and cannot be recovered by our team.
Create Your Own Backups by Exporting
To ensure you always have a copy of your financial records, we strongly recommend you perform regular exports of your data. This allows you to save your transaction history as a CSV or XLS file on your own computer. This is the only way to create a personal backup of your data.
For a step-by-step guide on how to do this, please see our article: How to export transactions from Wallet.
Please note: The export feature is designed to back up your list of transactions (including their date, amount, category, and account). It does not export your Budgets, Goals, recurring payment setups, or other app settings.
Data Loss
There are two potential reasons for the data loss you've experienced.
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Different Email Address: If there's a possibility that you used an alternative email address to log in, please attempt to login using any other email addresses you may own. Alternatively, you can reach out to our support, and we'll be happy to assist in checking any email addresses associated with your account.
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Offline Mode Usage: If you used the app in "offline" mode, your data wasn't backed up on our servers. Unfortunately, in such cases, we're unable to recover any data, as it was never stored on our servers.