If you're using Wallet on multiple devices, syncing issues may arise. If your data is not syncing, ensure that you are connected to the internet and using the same credentials to log in across all devices.
Occasionally, the problem may come from factors such as network provider restrictions, company network limitations, device-specific issues, or even configurations within your home network (e.g., firewall, antivirus software, etc.).
Troubleshoot data syncing issues
Step 1, enable your Mobile Data
iOS
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Go to your device settings
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Select Mobile data
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Select WalletApp
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Turn on mobile data for the app
Android
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Go to settings
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Select Apps and notifications
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Select WalletApp
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Mobile data & Wi-Fi
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Turn on mobile data for the app
Step 2, Double check the basics
- Do not uninstall or clear App Data
- Do not sign out or logout
- Verify your online status by accessing the premium screen, if you're offline, it will indicate that you are not connected (All devices must be online to save data).
- Enable mobile data for all devices running the applications. If not using mobile data, attempt different networks (home Wi-Fi vs. work Wi-Fi, mobile data, or a friend's mobile data hotspot, etc.) specify which ones you have tested.
Step 3, Contact Support
If none of these solutions resolve your issue, please reach out to us by clicking the "Submit a request" button below and provide the following details:
- Registered Wallet email address
- Devices you use for Wallet (iOS, Web, Android)
- What type of data is not synced?
- Please specify between which devices the data is not synced. (for example Web app not updating from Android or iOS etc)
- On which device is the data shown correctly?
- Is the data shown correctly on the Web App?
Submit a request button missing?
Please read the article on How do I contact support? and then return to this page to submit your ticket.