If you are experiencing difficulties deleting your Wallet Manual or bank-connected accounts, here are the top three reasons preventing the deletion of an account you created in your app.
Top Thee Reason
This is your only or most recent Cash account
- Wallet mandates having at least one Cash account at all times. It also restricts the deletion of the most recent Cash account.
- Workaround: Create a second Cash account, then delete the first one.
It is connected to a bank.
- You cannot delete a bank-connected account. You must first disconnect the bank.
- Workaround: Disconnect the bank account first.
It is has active Planned Payments, Goals or Budgets attached
- Check if there are any associated Planned Payments, Goals, or Budgets connected to this account. Deleting these will enable you to the delete the account.
If you are still encountering issues deleting an account, please reach out to our support team by clicking the 'submit a request' button at the bottom of the page.
Submit a request button missing?
Please read the article on How do I contact support? and then return to this page to submit your ticket.