Wallet is designed to download transactions that have cleared, which may take a few days for your bank to complete. It's important to note that Wallet might not always download pending transactions, and this behavior can vary from bank to bank.
How to manually correct missing transactions in your records
To ensure that all transactions are accurately reflected in your records, you have the option to make manual adjustments.
Android
- Select "≡" in the top left
- Select "Settings" on the bottom
- Select "Accounts"
- Select your account
- Tap " Disconnect"
- Add the missing transactions.
- Go to Step 1-4, and reconnect select " Connect your bank"
- Select "already connected account"
- Proceed with the reconnection of your bank account.
iOS
- Go to " More" in the bottom right
- Select " Settings"
- Select " Accounts"
- Select your account
- Select " Unsync bank"
- Add the missing transactions.
- Go to Step 1-4, and to reconnect select " Sync bank"
- Select "already connected bank"
- Proceed with the reconnection of your bank account.
Web App
- Select " Accounts" in the top left
- Select your account
- Select "Edit" in the top right
- Select " Disconnect"
- Add the missing transactions.
- Go to Step 1-4, and to reconnect select " Connect to bank"
- Choose from " already connected banks".
- Proceed with the reconnection of your bank account.
Majority of your transactions are missing?
To ensure optimal functionality, make sure you are using the latest release of Wallet. Additionally, we recommend waiting 48-72 hours to check if your newest or missing transactions have appeared. Verify the transaction status by checking your online banking for both available balance and current balance.
Please be aware that the available balance may differ from the current balance due to pending transactions that have been presented against the account but are yet to be processed. This balance also includes any available credit if you have a linked line of credit to your checking account.
For guidance on setting the account type, please refer to the instructions provided under How to set the account type
If transactions are still missing, please submit a request at the bottom of the page with the following details:
- Screenshots: Provide full-size screenshots of your bank statements displaying all relevant transactions, including amounts for any incorrect or missing entries.
- Bank Information: Specify the exact details of the bank in question.
- Account Details: Include the last four digits and the account name as stated in the Wallet app.
- Dates: Clearly indicate the date range (from - to) for the transactions in question.
Submit a request button missing?
Please read the article on How do I contact support? and then return to this page to submit your ticket.