Before contacting our support team, we highly recommend exploring our Help Center, where you can find a wealth of useful information.
If you don't find the answer to your question in our articles, you will find a "Submit a request" button located at the bottom of every article.
Contacting Support / Displaying the "Submit a request" button
Android
- Log in to the Wallet application (the button is only visible to logged-in users).
- Select the "≡" icon in the top left corner.
- Scroll down and select "Help".
- Please read the article related to your issue again, and then press the "Submit a request" button at the bottom of the article. We kindly ask you to use this button under the relevant article—this helps the support team categorize your problem faster.
iOS
- Log in to the Wallet application (the button is only visible to logged-in users).
- Select "More" in the bottom right corner.
- Select "Help".
- Please read the article related to your issue again, and then press the "Submit a request" button at the bottom of the article. We kindly ask you to use this button under the relevant article—this helps the support team categorize your problem faster.
Web Application
- Log in to the Wallet application (the button is only visible to logged-in users).
- Select your Profile icon in the top right.
- Select "Help".
- Select "Go to Help Center".
- Please read the article related to your issue again, and then press the "Submit a request" button at the bottom of the article. We kindly ask you to use this button under the relevant article—this helps the support team categorize your problem faster.
Frequently Asked Questions (FAQ)
What should my request contain?
- A detailed description of the problem.
- Timestamps (when the problem occurred).
- Documentation (video or screenshots) showing the problem, including the time when it was captured.
What if I have multiple queries/problems?
- If you encounter multiple issues or have more than one query, please create a separate ticket for each one.
- Different problems often require the involvement of different specialists or third parties (e.g., bank connection handlers, premium account specialists, sync developers). Keeping each issue separate significantly streamlines and speeds up the overall resolution and prevents misunderstandings.
What are the Support Team's working hours?
- The support team is currently available 5 days a week, from 9:30 AM to 6:00 PM Central European Time (CET).
- We are a small team, and while we don't always send a personalized reply, rest assured that we read every single message.
- Individual support is a Premium feature, and your reports help us continuously improve Wallet. If we need further information, we will contact you.
Do you have a feature suggestion or an idea for a change in our app?
- Don't hesitate to visit our Suggestions page to see if your idea has already been submitted. You can post your idea there. We also encourage you to vote for existing suggestions and leave comments. This helps the BudgetBakers team clearly understand which features matter most to our user community.